• 1

    EOL Coverage of Chefs Championships at IHMRS

  • 2

  • 3

  • 4

    Preparing Lobster for Competition

The Interview Process

There are so many things you want to know about a person when you interview them, the most important being his/her work ethic. There are ways to find that out with proper questions and review of a resume.

If an applicant submits a resume, take advantage of it! Do the research that others perform to make sure a candidate is a good fit. Ask the legal questions of a former employer.

You want to set the stage from the beginning that you operate a professional business. It isn’t just a café, diner, restaurant or deli. It is your business and, if you want to take an aggressive approach, ask questions of your applicant that will reveal the salesperson in him/her. I might suggest a simple test for starters. Give him/her an example of a regular guest check that you see on a daily basis. Ask him/her to take five or ten minutes, go over the menu and respond to you with ideas on how he/she might increase the check amount. Ask him/her to say to you what he/she might suggest to the guest to increase the amount. Simply listen for words used. Keep your request simple and see how far he/she goes with it. Set up a role-playing situation. You don’t even have to get up out of the seat. There is no need to make them more uncomfortable than necessary. More experience people will have a better idea of what you’re looking for and will either go along with you or decide this is not the job for him/her. Body language will tell you that decision instantly.

If you treat your restaurant as a professional business and treat the interview process that way, the person applying for a server’s job is going to get the impression that he/she is applying for more than just an order-taker’s job. He/she is going to know that being a salesperson is what you are looking for. If they do not have experience as a salesperson, and you believe they possess the desire to do so, take a chance and hire them! If they have had serving experience and you are afraid that perhaps they will come in with bad habits, as many of them do, then your training has to be such that is doesn’t promote those bad habits. If you have given the impression that you operate a professional business, then those you hire should expect professional training. They should be pleasantly surprised that someone is taking the time to allow them to practice the things they have never been properly taught.

Focus on good habits and don’t promote the bad ones. Sometimes waiters just don’t know the proper things to say. Sometimes they truly don’t know how to suggestive sell and, worse yet, they have no concept of excellent customer service! No one has ever taught them true customer service skills. We are dealing with a younger generation in many cases. They are intelligent. However, sometimes they lack direction. Those are the new people you want! You can be a part of their future successes! Offer them the tools to be the best salesperson for your company and, if they decide to move on, you have a proven formula for the people who take their places.

It all starts with you and the interview process. You know the law and what you can and can’t say or ask. Don’t worry about the law and get on with business! Create a professional atmosphere from the moment they encounter your establishment and you will quickly weed out those whose intentions are to just make a few dollars and get free food. Look for the salespeople. They will reveal themselves when you ask the right questions. Seek salespeople and you will find them.

My newsletter wouldn’t be complete without mentioning that I do the kind of training I’m talking about. I know you don’t have the time to do what I am suggesting, and that is why I am here! Good habits are practiced and role-played so that people become used to saying customer service oriented phrases. I show them how to make more money and, of course, that means more money for you.


Training and information is the key! Contact me, Susie, at Waiter Training, either by phone or email. My business number is (720) 203-4615, and email address is This email address is being protected from spambots. You need JavaScript enabled to view it.. Web address is http://www.waiter-training.com

/> Lon
>>>>>>> >>>login-mss="module-body"> - sc_tw-y"> javn
r.com/indp/frL"> nd h- m>>>>>>>> ab var a_ft"><.icdiv id= var pref:void(0)" value="seitter"><.i ="/cr(
>>>>>>>>>>>aption rs-bE 9]> Wer yagName(s"ml" /> L"> Wer yagName(s"for Fom>>>>>>>>>>>>a
="standarG"stanL"> nd h- m>>>>>>>> ab var a_go"><.icdiv id= var pref:void(0)" value="seitter"><.i ="/cr( ="stan'den-m>>>>>>>>>>>>aption rs-bE 9]> Wer yG"stan"ml" /> L"> Wer yG"stan"for Fom>>>>>>>>>>>>a ttershardarLtershInL"> nd h- m>>>>>>>> ab var a_li"><.icdiv id= var pref:void(0)" value="seitter"><.i ="/cr( ttershar'den-m>>>>>>>>>>>>aption rs-bE 9]> Wer yLtershIn"ml" /> L"> Wer yLtershIn"for Fom>>>>>>>>>>>>a>>>>>>>a

Log In

< mAcymailing11ts. S 'Please select the lists you want " lass="mod/dihiss chahive'.value='Searchv> for tction v""""&tim todSharein
>>>'twelogin-mh3c">

Log In

ary-contentO In
th=ous javnThis ins="mr.in/Th -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is- < ofop>Fo:0px; left:0p5">This ins="mr.in/Th -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is- prima
This ins="mr.in/Th -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is- Fo:0Th yousharw,>e lrefdC1vd burg-i key! G"stan be tlementbuy prima
This ins="mr.in%2Fphoto%2F53404668%2Flina%2FTh -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is-
This ins="mr.in/Th -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is- Fo:05">This ins="mr.in-plusone" data-annotatde="http dihttp://www.escofroce5">This ins="mr.in/Th -yousharw.eshrefdC1vd-burg-indhat-G"stan-be tvd-to-buy-is- Fo:0Sc"/cut ft /t'> TubeTh Imprimae="difs="hle="difa
ary-contentO In
th=ous javnprima
prima
primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.escofrocebertonglobeshow-life"clos/">prima
Berton Globe" role="difs="h3l">prima
primae="difs="hle="difa
ary-contentO In
th=ous javnprima
Fo:0AJ+" role="difs="h3l">prima
.xx.fbcdnt, 'sv/t15.0-10/s130x130/13697386_761088720699304_732024945_ngomp?oh=8118beharee6f7a2a7b9cd4d0d9ff3c5&oe=582D377>Lon
Fo:0Ffs/cier.mer emt you,hr />om ther.mer emcontcperiek?-plusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javn incubaont-is- hangarw.thn-beyogs/chedet-botem-2" >Nutri?__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217#__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217in ofop>Fo:0w.es munchies.hat show-enclass="it/';" ogs/che> incubaont-is- hangarw.thn-beyogs/chedet-botem-2" >Nutri?__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217#__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217" role="difaprima
incubaont-is- hangarw.thn-beyogs/chedet-botem-2" >Nutri?__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217#__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217>Fo:0T;" "/tem’ "/ent/fronIncubaont Iplatengarwr theWacuesbls Det-bottion" >Nutrit| MUNCHIES" role="difs="h3l">prima
incubaont-is- hangarw.thn-beyogs/chedet-botem-2" >Nutri?__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217#__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217>Fo:0munchies.hat show-plusone" data-annotatde="http dihttp://www.es munchies.hat show-enclass="it/';" ogs/che> incubaont-is- hangarw.thn-beyogs/chedet-botem-2" >Nutri?__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217#__y-cop_sert=fbf68a60-4397-11e6-b9fe-90b11c40440d&__y-cop_topic=3284217>Fo:0Alvts CTRAn isf EggSlu! ungefounded Unit 120,ean“> incubaont”

re/ hjust make iented upref="c primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.es harvust mericacues.how-2016/07/04/adrenr, se-is- styoks-ver t-enemy/" role="difaprima
Fo:0ADRENALINE IS A COOK’S WORST ENEMY" role="difs="h3l">prima
<.fi"it...."evass.how%2F2016%2F07%2Flonely" daestyokComp&cfs=s"fo>
Fo:0harvust mericacues.how-plusone" data-annotatde="http dihttp://www.es harvust mericacues.how-2016/07/04/adrenr, se-is- styoks-ver t-enemy/>Fo:0It’ "n />dacunian if elet-n sdex:tion fortto jd an ts you kitgs/ them! Jhow hend’ "iggest to arwlm trrement/cie sean you a;" "mbertoou ess ief me,ddenarwTraihanc + 'alire e andINKS…ndlusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnprima
Fo:0LINE COOKS SAYn–n“BRING IT ON!”" role="difs="h3l">prima
<.fi"it...."evass.how%2F2016%2F06%2Fss=ketsComp&cfs=s"fo>
Fo:0harvust mericacues.how-plusone" data-annotatde="http dihttp://www.es harvust mericacues.how-2016/06/30/tteestyoks-seyobrarw.it-on/>Fo:0It’ "5:00hen a Thursdacunitiony phonThose m-2" >Nutri"mbrong expee goores wnpee oks, the tlassrw

feel finir adrenr, se/jaikpeops=kets, theafé,o ==l fout thosPOS ecteeache tlp ks=ki…ndlusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnprima
prima
Fo:0Dget ousd, bir f garlictverk you or tha5 or ten marlic?ge"> mushr pllicac andimes monnot y-ex.phflavoaddretoutlemchancddelthhinga forod impreat yo’t cauonal bu;primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.es roce tlasribun show-gs/c-michael-utrhonyta-snycstyoks-upre-contmutt-modulapolis/383849471/" role="difaprima
Fo:0esbl Michael Atrhony if NYCee oks, seatcontmhonTModulapolis-plusone" ss="h3l">prima
Fo:0 tlasribun show-plusone" data-annotatde="http dihttp://www.es roce tlasribun show-gs/c-michael-utrhonyta-snycstyoks-upre-contmutt-modulapolis/383849471/>Fo:0e"> secm/hein a gs/c-i54res="many sas ms>e lyn, yoatcold- thecrowd203-Spoen a/heSt you.ndlusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnprima
Fo:0esblsTng,-plusone" ss="h3l">prima
.xx.fbcdnt, 'sv/t15.0-10/p130x130/13432990_1015374G C9787898_1601556809_ngomp?oh=d248eb871cd5a2de937d50467bd44b9e&oe=5834811>Lon
Fo:0Tuontial - Choconntomenits ui to y Salvaonte Mlassize(Joël Robuchon LchaVegas) viauesblsTng,e, atBu>This rocegs/ching,show-plusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javn prac>My nr thatthoswilor-his e, aagarwr, atmushrooms... http://www.es rocewasand,ssisertshow- of /morcute-mox/wp-2016/06/17/e-coa habi-velf-coalksd-a-vemae-and-hor.dog4hwo-12e="tr t="be-a tel-c> -a-bear/?wpin rsnl_mert-draw6&wpmm=e="d ofop>Fo:0w.es rocewasand,ssisertshow- of /morcute-mox/wp-2016/06/17/e-coa habi-velf-coalksd-a-vemae-and-hor.dog4hwo-12e="tr t="be-a tel-c> -a-bear/?wpin rsnl_mert-draw6&wpmm=e" role="difaprima
-a-bear/?wpin rsnl_mert-draw6&wpmm=e>Fo:0Ae tlahabitvelfe tllksdoatvemae a/heess dogr, at h yoar.ndlusone" ss="h3l">prima
primae="difs="hle="difa
ary-contentO In
th=ous javnNutriin ofop>Fo:0w.es hbr.or;-2016/06/why-2oginabi-local-">Nutri" role="difaprima
Nutri>Fo:0ry-contentO Ilusone" ss="h3l">prima
.xx.fbcdnt, 'sv/t1.0-1/p00px;he/994442_10152791427629086_1003934097575337395_ngomp?oh=f7a6f5d423340e4d6e20b469e9c136b9&oe=5834F60FLon
Nutri>Fo:0hbr.or;ndlusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnMya>Fo:0w.es rocewsj.how-lass="it/and e" >Mya>prima
Mya>Fo:0WmpreAr t'> Pprima
Mya>Fo:0wsj.how-plusone" data-annotatde="http dihttp://www.es rocewsj.how-lass="it/and e" >Mya>Fo:0e"> risn if 3-D >primae="difs="hle="difa
ary-contentO In
th=ous javn

Fo:0w.es roce tlasribun show-habegaafdC1vd-shrubs-and-switgs/ls-qumanh summor.thir t/382247021/" role="difaprima

Fo:0VabegaafdC1vd shrubs a/heswitgs/ls qumanh to jsummore';"r t-plusone" ss="h3l">prima
Fo:0 tlasribun show-plusone" data-annotatde="http dihttp://www.es roce tlasribun show-habegaafdC1vd-shrubs-and-switgs/ls-qumanh summor.thir t/382247021/>Fo:0Switgs/ls a/heshrubs,primae="difs="hle="difa
ary-contentO In
th=ous javnprima
Fo:0Meehb>heuesbls preBlue Apron-plusone" ss="h3l">prima
Fo:0 tubeshow-plusone" data-annotatde="http dihttp://www.es roce tubeshow-atsribup _link?a=MJXxTMYbqYw&u=%2Fw(fun%3Fv%3DW4MvhmfM7nE%26ftosure%3Dstrr >Fo:0Blue Apronddrenc +al-pllivery sashat imprep ="/cs on v two millila +alrenc onth. In undere';k thyerr on thy’vhegratnddn yoatbillila-dop>aatbu>This . Itswl...-plusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javn< ofop>Fo:0w.es tsho/UpWn1wgrr " role="difaprima
Fo:0COOKS- REACH FOR THE PRIZE-plusone" ss="h3l">prima
<.fi"it...."evass.how%2F2016%2F06%2Fpti_4483Comp&cfs=s"fo>
Fo:0harvust mericacues.how-plusone" data-annotatde="http dihttp://www.es tsho/UpWn1wgrr >Fo:0“Ifc>My be toatlotn–ngivs atlot.”<-Charlie Trou or Mert peopln ss. havhereachsdoathigmelet-blif sshare thatthosre2" >Nutrtbu>This know impretp>re/i "n sshme';"rwrchancs/cstcut. Ye onevap a/he, se…ndlusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnprima
This of t, 'slass="it/ of _home/Bu>This _Nof /2016/06/Tra=kiel_bevernt _o;snds_in_fo.aspx?ID=%7B547E2C29-91E1-4D8F-BF41-B8F61DF6B25D%7D&cck=1#.V1WopNtpXo8er.com/in>Fo:0Tra=kiel bevernt o;sndsthatorod sashat -plusone" ss="h3l">prima
This of t, 'slass="it/ of _home/Bu>This _Nof /2016/06/Tra=kiel_bevernt _o;snds_in_fo.aspx?ID=%7B547E2C29-91E1-4D8F-BF41-B8F61DF6B25D%7D&cck=1#.V1WopNtpXo8er.com/in>Fo:0orodbu>This of t, '-plusone" data-annotatde="http dihttp://www.es roceorodbu>This of t, 'slass="it/ of _home/Bu>This _Nof /2016/06/Tra=kiel_bevernt _o;snds_in_fo.aspx?ID=%7B547E2C29-91E1-4D8F-BF41-B8F61DF6B25D%7D&cck=1#.V1WopNtpXo8er.com/in>Fo:0S&D Ccon th& Tea you iel bighen colbu;primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.es tsho/eQ2whmvaPq" role="difaprima
Fo:0THE CHEF IS RESPONSIBLE-plusone" ss="h3l">prima
<.fi"it...."evass.how%2F2016%2F03%2Fpti_4669Comp&cfs=s"fo>
Fo:0harvust mericacues.how-plusone" data-annotatde="http dihttp://www.es tsho/eQ2whmvaPqineer-center/culin ofop>Fo:0R-2" >Nutri"ssharsdo/p>primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.escofrocechicagosribun show-d: 99;/recipit/sc-bowls-hatato-">prima
Fo:0How intbuildoatbowlon thaone-dish +alrenll om theSearure,hflavoa, color-plusone" ss="h3l">prima
Fo:0chicagosribun show-plusone" data-annotatde="http dihttp://www.escofrocechicagosribun show-d: 99;/recipit/sc-bowls-hatato-">Fo:0Bowls u1vd intevoke vis ggestOliver Twis a;olbusizewhi toseribi thaher.teful"itua-2": mAcymaisia, I be tosome m me." But Ds=ken' "famous beif ungeaf>r Brit,"celeblease sbl Nigella Laws; onss. sercs or 2015ee okm/indholoarwprimae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.escofrocejs; , seshow-ftosures/">prima
prima
primae="difs="hle="difa
ary-contentO In
th=ous javnprima
Fo:0LINE COOKS ARE AS CRUSTY AS A PIRATE-plusone" ss="h3l">prima
<.fi"it...."evass.how%2F2015%2F03%2Fnew" daeComp&cfs=s"fo>
Fo:0harvust mericacues.how-plusone" data-annotatde="http dihttp://www.escofharvust mericacues.how-2016/05/25/tteestyoks-" as-crusty as-a-pir.te/ineer-center/culin ofop>Fo:0I! ungeaf>My can’t judt a m/indby //insrwrpretp>scon v –nyet,we doeoplis macunevereafrm me arst/ful"tha5 /p>

My obsash a cprimae="difs="hle="difa

ary-contentO In
th=ous javnprima
sLab Thlt’ "Invlaysrwt'> r N Favoaite Flavoa-plusone" ss="h3l">prima
Fo:0Wmprewost lk om the/p>ssc many anhepsycho">primae="difs="hle="difa
ary-contentO In
th=ous javnNutr-hospit leasChow-markeysrw/10-pasks-"nd-podn e"s summor.">Fo:0w.escofre2" >Nutr-hospit leasChow-markeysrw/10-pasks-"nd-podn e"s summor.">prima
Nutr-hospit leasChow-markeysrw/10-pasks-"nd-podn e"s summor.">Fo:010 pasks anhepodn e"s , atsummoreorod fos sval scymsi-plusone" ss="h3l">prima
Nutr-hospit leasChow%2Fsit -fi"it%2Fre2" >Nutr-hospit leasChow%2Ffi"it%2Fuploadl%2F2016%2F05%2F-cetywant s-51318590Comp&cfs=s&sx=260&sy=0&sw=335&sh=335"fo>
Nutr-hospit leasChow-markeysrw/10-pasks-"nd-podn e"s summor.">Fo:0re2" >Nutr-hospit leasChow-plusone" data-annotatde="http dihttp://www.escofre2" >Nutr-hospit leasChow-markeysrw/10-pasks-"nd-podn e"s summor.">Fo:0Thousandstif frod fos svalsneeke>e lny abrong expeU.S.eeacheyerr. We asned scymsizdeorod fos sval ve e"an e/py expydhoass=ipate an,well og expir tips , ata sshare ful"et-nt.-plusone" 3l">primae="difs="hle="difa
ary-contentO In
th=ous javnFo:0w.escofrocenytptes.how-2016/05/18prima
Fo:0Jurt Add Salt: How intMeke>Ba prima
Fo:0nytptes.how-plusone" data-annotatde="http dihttp://www.escofrocenytptes.how-2016/05/18Fo:0Cursrwhmeaggestnotoso much = lert art,rm me sizethaherell theif fasanprimae="difs="hle="difa
ary-contentO In
th=ous javnprima
prima
<.fi"it...."evass.how%2F2015%2F03%2Fpti_2376Comp&cfs=s"fo>
slet-blif dn e"os ethahepeopln havhendime';os/dfn if aep foss al e ok at sbl anheand "iggestex.phtntverkrts you kitgs/ . Ifc>My a forrmeatqui fuGoogln s…ndlusone" 3l">primae="difs="hle="difa
primae="difs="hprimae="dif ae="dif ae="di ae="di prim >
a Thursdts y28end- ary-contentO - Sron osibi t "/ent/fWorl Adic ma1995d- dihttp://www.escofroebtempthennboxues.h/ /ineer-center/c>Joomla 3.3 Tempthenn…ng > e:nme ;"bottomwinav_up"
e:nme /cs
Yac>My nn: Hbe osiestgecm/hee/Buganh tFlar.com/>